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Households in need of assistance with their energy bill can come to the Community Action Agency (CAA) without an appointment from 9 a.m. – 1 p.m. on January 11, February 8, March 7 and March 28. CAA is providing heating assistance to eligible households in the Cincinnati/Hamilton County area during the winter months. Households in need of assistance can receive help through the end of March by walking in on a Super Saturday, by making an appointment online at, or by calling 513-569-1850.

Eligible households include residents facing disconnection from their heating source, those who have already been shut off, or those who have 25 percent supply of bulk fuel.  The households must have a gross income at or below 175 percent of the federal poverty level.  For a family of four, the annual income must be at or below $43,050.

Customers will need the following documents at the time of their appointment:

  • Copies of their most recent energy bills
  • A list of all household members and proof of income for the last 30 days or 12 months for each member
  • Proof of U.S. citizenship or legal residency for all household members
  • Proof of disability (if applicable)
  • Physician documentation that cooling assistance is needed for household member’s health (if there isn’t a household member of the age 60)

Ohioans enrolled in the Percentage of Income Payment Plan Plus Program (PIPP Plus) are eligible for bill payment assistance through the program, but are encouraged to work with CAA to identify other opportunities for assistance.

HEAP’s programs are designed to assist Hamilton County residents with their utility bills and are federally-funded and administered across the state by the Ohio Department of Development. For more information on HEAP or any of the programs offered by CAA, please visit our HEAP page.