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Coronavirus (COVID-19) Update

At your Cincinnati-Hamilton County Community Action Agency, the health and safety of our workforce and community are our highest priority. Out of an abundance of caution, we request that clients please visit or call us at 513-569-1840 if you need to apply for rental or utility assistance, visit


To ensure all international community members are informed about COVID-19 please visit for multilingual resources.

Produce Pop Ups x CAA Mobile Food Pantry

Our Mobile Food Pantry will be held as scheduled, but will take place outdoors until further notice. We will be implementing physical distancing and CDC hygiene protocol to ensure safety. Please be sure to follow us on Facebook for updates. A complete listing of our upcoming dates of service can also be found here on our website.


In response to the national emergency and to protect our workforce and community, HEAP and Supportive Services staff have discontinued face-to-face service until further notice. HEAP Staff will make follow-up phone calls to customers who have a pre-existing IVR appointment made on or before March 17, 2020. If you do not have a pre-existing appointment with us, you may submit your Energy Assistance Programs application online.


Complete the Application Online

1. Complete and submit the application on the Ohio Development Services Agency website.

2. A HEAP Intake Specialist will contact you. Please note it may take up to 12 weeks to process your request from start to finish.


Complete and Scan Documents

1. You will complete your application by phone with a HEAP Intake Technician.

2. The HEAP Intake Technician will advise which supportive documents are needed to complete your application.

3. Scan the application, along with all required supportive documents to your assigned HEAP Intake Technician's email address, which will be provided over the phone call. 

NOTE: If you do not have the ability to upload/scan supporting documentation please print the Energy assistance Programs Application, sign the last page and your HEAP Intake Technician will advise following necessary steps.

Here's what you'll need to submit with your application:

  • Proof of income (copies of pay stubs, award letters, etc.)
  • Copies of their most recent energy bills
  • Photo ID
  • A list of all household members with Social Security cards and birth dates
  • Proof of U.S. citizenship/legal residency for all household member

Please note that failure to fill out the application completely, provide all the required documentation and sign the application will delay the processing of your application. 

Supportive Services (Rent & Water Assistance)

Supportive Services face-to-face interviews have been discontinued until further notice due to the COVID-19 pandemic. In the meantime, if you are in need of rent, utility or water service please fill out an application online at

Here's what you'll need to submit with your intake form application:

  • Eviction notice
  • Utility shut-off notice 
  • Proof of income
  • Photo ID
  • Social Security Cards
Head Start

Our centers are open for in-class learning and we are ready to serve the community! At Cincinnati-Hamilton County Head Start health and safety is our number one priority! All Head Start teachers and program staff will be required to be vaccinated to help ensure the health and safety of children, families, and our communities. Our children and staff are screened via temperature checks daily before entering classrooms. We are committed to practicing social distancing, frequent handwashing, wearing masks while indoors, and keeping classrooms and surfaces cleaned and sanitized throughout the day in accordance with CDC guidance. COVID updates are being monitored regularly. We will continue to work diligently to keep parents up-to-date on new announcements via the parent information hotline (513-569-1842), our social media (Facebook and Twitter), the Head Start website, Cincinnati Head Start App and local news outlets.

Career Pathways

CAA’s career-focused programs can be your personal pathway to life-changing stability and success. Fast-track programs include in-demand Commercial Driver’s License, Information Technology, Industrial Technology, Construction Trades, Advanced Manufacturing and Healthcare Technology. Learn more about programs and eligibility by visiting our 'What We Do' > 'Career Pathways' section. Ready to get started? APPLY TODAY!

Comprehensive Case Management Employment Program

Our dedicated CCMEP team will continue to reach out to all clients by phone and/or email and case plans will be updated electronically. Face-to-face appointments will not be permitted at this time. For additional inquiries please contact our CCMEP Manager, Rick Baker at 513-569-1840 ext 1248.

Facility Rentals

The CDC has recommended the suspension of large gatherings due to the COVID-19 pandemic. Indoor facility usage will remain suspended through at least July 1, 2021. We will start accepting applications for 2021 on July 1.

We will continue to monitor the situation and make decisions based on the well-being of our students, families, staff, and community. Thank you for your patience as we navigate these unprecedented times.

Internal Partners

The Public Library of Cincinnati and Hamilton County is now operating from 10 a.m. to 6 p.m., Mondays through Saturdays for in-person service as well as curbside pick up. For more information, call 513.369.4445 or visit them online at