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Coronavirus (COVID-19) Update

At Community Action Agency the health and safety of our workforce and community are our highest priority, and we want to do our part to prevent the spread of the Coronavirus. Out of an abundance of caution and in accordance with guidance from health and state officials we have taken necessary precautions to protect those we serve. Please refer to the updates and resources below for information on how this pandemic affects us as a whole.

As needed, we will continue to provide updates here on our website and on our social media pages (Facebook and Twitter).

To ensure all international community members are informed about COVID-19 please visit for multilingual resources.

Produce Pop Ups x CAA Mobile Food Pantry

Our Mobile Food Pantry will be held as scheduled, but will take place outdoors until further notice. We will be implementing physical distancing and CDC hygiene protocol to ensure safety. Please be sure to follow us on Facebook for updates. A complete listing of our upcoming dates of service can also be found here on our website.


In response to the national emergency and to protect our workforce and community, HEAP and Supportive Services staff have discontinued face-to-face service until further notice. HEAP Staff will make follow-up phone calls to customers who have a pre-existing IVR appointment made on or before March 17, 2020. If you do not have a pre-existing appointment with us, you may submit your Energy Assistance Programs application online.


Complete the Application Online

1. Complete and submit the application on the Ohio Development Services Agency website.

2. A HEAP Intake Specialist will contact you. Please note it may take up to 12 weeks to process your request from start to finish.


Complete and Scan Documents

1. You will complete your application by phone with a HEAP Intake Technician.

2. The HEAP Intake Technician will advise which supportive documents are needed to complete your application.

3. Scan the application, along with all required supportive documents to your assigned HEAP Intake Technician's email address, which will be provided over the phone call. 

NOTE: If you do not have the ability to upload/scan supporting documentation please print the Energy assistance Programs Application, sign the last page and your HEAP Intake Technician will advise following necessary steps.

Here's what you'll need to submit with your application:

  • Proof of income (copies of pay stubs, award letters, etc.)
  • Copies of their most recent energy bills
  • Photo ID
  • A list of all household members with Social Security cards and birth dates
  • Proof of U.S. citizenship/legal residency for all household member

Please note that failure to fill out the application completely, provide all the required documentation and sign the application will delay the processing of your application. 

Supportive Services (Rent & Water Assistance)

Supportive Services face-to-face interviews have been discontinued until further notice due to the COVID-19 pandemic. In the meantime, if you are in need of service here's what you can do:

1. Download, print and complete the supportive services intake form.

2. Scan and email the intake form, along with all required supportive documents to

Here's what you'll need to submit with your intake form application:

  • Eviction notice
  • Utility shut-off notice 
Head Start

Effective Monday, March 16th, all Cincinnati-Hamilton County Community Action Agency Head Start and Early Head Start locations will close due to the COVID-19 (coronavirus) outbreak. This includes our locations at the Life Learning Center in Bond Hill, the Theodore Berry Center in West End, Winton Campus, Millvale Early Learning Center, Camp Washington Center, and Discovering Minds Learning Center in Bond Hill. Centers will remain closed through Friday, April 3rd, and will not reopen until further notice. If there are any changes in the dates or duration of the closure, parents will be notified via the parent information hotline (513-569-1842), our social media (Facebook and Twitter), the Head Start website, and local news outlets.

Career Pathways

All events and classes are cancelled through April 3, 2020 until further notice. This cancellation includes the Tech Works Expo.

Career Pathways will not accept nor enroll new applications into any of our programs until further notice.


Our dedicated CCMEP team will continue to reach out to all clients by phone and/or email and case plans will be updated electronically.  Face-to-face appointments will not be permitted at this time. For additional inquiries please contact our CCMEP Manager, Rick Baker at 513-569-1840 ext 1248.

Facility Rentals

The CDC has recommended the suspension of large gatherings due to the COVID-19 pandemic. Effective immediately usage of CAA facility rentals will be temporarily closed to external visitors through April 3, 2020 at which time management will reevaluate facility operations. 

Internal Partners

In response to the growing COVID-19 (coronavirus) pandemic, the Public Library of Cincinnati and Hamilton County will close all of its facilities to the public beginning Friday, March 13, 2020 at 6 p.m.

Library leadership will reassess the closure on a weekly basis and use current information from health officials to determine the best date to reopen.

Additionally, while the Library is closed to the public at this time, we are making free meals available to youth ages 18 and under, thanks to the work of UMC Food Ministry. Visit our After School Meals page for the schedule and locations.

All events and classes are canceled through April 3, 2020. This includes the St. Patrick’s Day Celebration this Sunday, March 15.

All meeting rooms are now closed through April 3, 2020.

Customers have been asked to hold on to their checked out physical materials instead of returning them.

Checked out items will have their due dates extended.

Book donations are not being accepted at this time.

Have additional questions about the Library's response? Please call (513) 369-6900 or contact us by email.