MORE HELP FOR CUSTOMERS: WHAT DUKE IS DOING TO SERVE THE COMMUNITY DURING THE COVID-19 PANDEMIC
For online appointment scheduling, including Summer Crisis, HEAP and PIPP visit app.capappointments.com
If you are re-verifying your PIPP PLUS, you can now apply online by visiting energyhelp.ohio.gov.
Are you confused by the utility line warranties that you receive in the mail? The Office of the Ohio Consumers’ Counsel offers a fact sheet that provides information on what to consider when deciding whether to purchase a utility warranty. You may access the fact sheet here.
Moving? Contact Duke Energy to transfer electric and/or gas services.
Free LED Program - score free bulbs and start saving energy and money.
Questions, concerns or complaints regarding your utility bill? Contact your Public Utility Commission of Ohio.
For statewide legal representative in matters related to electric, natural gas, telephone, and water services, visit The Office of the Ohio Consumers' Council.
Office of the Ohio Consumers' Counsel Consumers' Fact Sheet
Natural Gas Bill Credits for Qualifying Seniors and Clients
As part of the PUCO-approved settlement agreement, Duke Energy Ohio agreed to provide more than $3,500,000 to fund bill credits to qualifying low-income and seniors who are Duke Ohio natural gas customers.
- The one-time credits will amount to $500 per eligible customer, per program.
- A customer may qualify to receive a credit as an eligible senior and as an eligible low-income customer.
Seniors Program ($500 credit)
- Age 65 or older.
- Residential natural gas customer of Duke Energy Ohio with service in their own name.
- Income at or below 250% of the federal poverty level.
Low-Income Support Program ($500 credit)
- Residential natural gas customer of Duke Energy Ohio with service in their own name.
- Individual must receive natural gas service from Duke Energy Ohio.
- Individual may have combined natural gas and electric service
- Income at or below 250% of the federal poverty level.
2022-2023 Federal Poverty Guidelines
Family size of person(s) in household income must be at, but not exceed:
| Size of household | ANNUAL | MONTH | WEEK |
|---|---|---|---|
| 1 | $32,200 | $2,683 | $619 |
| 2 | $43,550 | $3,629 | $838 |
| 3 | $54,900 | $4,575 | $1,056 |
| 4 | $66,250 | $5,521 | $1,274 |
How Do I Apply?
Community members that qualify for this service can call 513-569-1840.
