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Heating & Cooling Assistance

Heating & Cooling Assistance

Despite the presence of COVID-19 in our community, we are continuing to provide supportive services to our clients. However, as a precaution, our HEAP and Supportive Services staff have discontinued face-to-face service until further notice. 

HEAP Staff will make follow-up phone calls to customers who have made an IVR appointment beginning July 1, 2020. If you do not have a pre-existing appointment with us, you may submit your Energy Assistance Programs application online.

CUSTOMERS WITHOUT AN IVR HEAP APPOINTMENT:

Complete the Application Online

1. Complete and submit the application on the Ohio Development Services Agency website.

2. A HEAP Intake Specialist will contact you. Please note it may take up to 12 weeks to process your request from start to finish.

CUSTOMERS WITH AN IVR HEAP APPOINTMENT:

Complete and Scan Documents

1. You will complete your application by phone with a HEAP Intake Technician.

2. The HEAP Intake Technician will advise which supportive documents are needed to complete your application.

3. Scan the application, along with all required supportive documents to your assigned HEAP Intake Technician's email address, which will be provided over the phone call. 

NOTE: If you do not have the ability to upload/scan supporting documentation please print the Energy Assistance Programs Application, sign the last page and your HEAP Intake Technician will advise following necessary steps.

Here's what you'll need to submit with your application:

  • Proof of income (copies of pay stubs, award letters, etc.)
  • Copies of their most recent energy bills
  • Photo ID
  • A list of all household members with Social Security cards and birth dates
  • Proof of U.S. citizenship/legal residency for all household member

Please note that failure to fill out the application completely, provide all the required documentation and sign the application will delay the processing of your application. 


 

APPOINTMENT & INFORMATION HOTLINE

Heating & Cooling Assistance

What is the Home Energy Assistance Program?
The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer’s utility bill.


To be eligible, you must reside in Hamilton County and earn a household income at or below 175 percent of the 2020-2021 Federal Poverty Guidelines and must meet one of the categories listed below.


Eligible Applicants Required Documentation Type of Benefits
Individuals with documented medical conditions Income for primary applicant and all household members 18 years of age or older. Social Security Numbers for primary applicant and all household members. Proof of medical condition (documentation signed by a licensed physician or registered nurse practitioner). Most recent electric and gas bills. Proof of citizenship for all household members. Electric Utility Assistance Up to $500 for regulated utility customers May include Air-Conditioner Unit or Fan Indoor Air Quality & Comfort Assistance Up to $800 for central air conditioning repair
Individuals age 60 and over Income for primary applicant and all household members 18 years of age or older. Social Security Numbers for primary applicant and all household members. Most recent electric and gas bills. Proof of citizenship for all household members. Electric Utility Assistance Up to $500 for regulated utility customers May include Air-Conditioner Unit or Fan Indoor Air Quality & Comfort Assistance Up to $800 for central air conditioning repair

OTHER DISCLOSURES

PLEASE NOTE: If you are applying on an applicant's behalf, a notarized statement or power of attorney statement must be presented at that time. 

Customers must bring the following items to their appointment: 

  • proof of income (copies of pay stubs, award letters, etc.)
  • copies of their most recent energy bills
  • photo ID
  • a list of all household members with Social Security cards and birth dates
  • all customers MUST have a printed copy of your Duke Energy bill in hand 
  • proof of U.S. citizenship/legal residency for all household members

PLEASE NOTE: As of September 2016 one of the following documents will be needed for Proof of U.S. Citizenship:

  • Birth Certificate/Hospital Birth Records
  • Baptismal Records (only when place and date of birth is shown)
  • Native American Census Record
  • Military Service Record
  • U.S. Passport
  • Verified Citizenship for OWF Program
  • Voter Registration Cards

PLEASE NOTE: If you are reporting zero income, the following rules apply:

  • Applicant must provide written statement from income source detailing how your bills are paid (rent, food, utility etc.). 
  • Specify any cash amount(s) and the frequency of assistance.
  • If applicable, customer must provide current HUD contract, Section 8 contract, Rental Lease and Food Stamp printout. 
  • Please know that further documentation maybe requested, such as Wage and Income Transcript for all household members over 18 years of age.

The PIPP Plus Program

Size of household Yearly Income Limit 30-Day Income Limit
1 $21,857.50 $1,821.46
2 $29,592.50 $2,466.04
3 $37,327.50 $3,110.63
4 $45,062.50 $3,755.21
5 $52,797.50 $4,399.79
6 $60,532.50 $5,044.38

The Percentage of Income Payment Program (PIPP) Plus helps eligible households maintain gas and electric service by paying a percentage of their household income.

Individuals may click here to download an English version of the HEAP Application. 

Individuals may click here to download a Spanish version of the HEAP Application.

Or applicants can apply at CAA or pick up an application at the agency or your local library and mail it to:

Ohio Office of Community Assistance, Home Energy Assistance Program

P.O. Box 1240, Columbus, Ohio 43216

**Please note: mailed applications may take 4-8 weeks processing time.**

  • If the monthly PIPP Plus payments are made on-time and in-full, the customer will receive a credit for 1/24th of their total past due amount, and the customer will not need to pay the difference between their PIPP Payment and their actual billing amount.
  • PIPP Plus makes monthly payments more affordable on a year-round basis.
  • Customers could be free of old utility debt at the end of two years.

For more information on PIPP Plus rules click here.

To be eligible, families must reside in Hamilton County and earn a household income at or below 150 percent of the Federal Poverty Guidelines.

If you live outside of Hamilton County, please visit your local Community Action Agency for more information on PIPP Plus. See our Agency Directory for a complete listing of locations.


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