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Heating & Cooling Assistance

Family Support

Important Notice Regarding Winter Reconnection Order

Beginning October 14, residential customers can utilize the Winter Reconnect Order to reconnect or to avoid disconnection of their electric and/or natural gas utilities. In order to use the Winter Reconnect Order, an Ohioan must have service with an investor-owned electric and/or natural gas company. The Winter Reconnect Order fact sheet can be accessed here. For more information regarding other utility assistance programs and ways to stop a disconnection of service click here

Heating & Cooling Assistance

What is the Home Energy Assistance Program?
The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer’s utility bill.

Winter Crisis Heating Program

The Winter Crisis Heating Program (Nov. 1-March 31) offers financial assistance to eligible Hamilton County residents who are in need of emergency assistance. CAA accepts applications for a one-time benefit. Income eligible individuals can receive up to $175 towards the households’ utility service.

Seniors (ages 60+) may call to schedule an appointment Monday - Thursday by calling 513-569-1850, Option 3. Appointments are on a first come, first serve basis.

Residents facing disconnection from their heating source, those who have already been disconnected, or those that have less than a 25 percent supply of bulk fuel left may qualify. The household must also have a gross income at or below 175 percent of the federal poverty level. For a family of four, the annual income must be at or below $45,062.50.

We are currently offering extended hours every Wednesday by appointment only from 5 p.m.- 6 p.m. Only 6 slots available, for working individuals only.

Re-verifying PIPP PLUS customers can apply online at



For online appointment scheduling, visit or call 513.569.1850 for more information or to schedule an appointment.

  • During Winter Crisis months (Nov 1 - Mar 31), you can schedule a 28-day appointment by selecting Option #1, this option may also be selected if you are re-verifying or applying for PIPP for the first time. (Please note: If you make a 28-day appointment Duke will offer a 1 time extension toward your utility services until after your appointment date.)

  • Select Option #2 for a same-day appointment. The same-day appointment line will take calls from 9 a.m. until 11 a.m. Monday through Thursday.  Customers will be given an appointment to be seen that day between 1 p.m. and 2:30 p.m. (Please note: This appointment line will only schedule 40 same-day appointments each day.)  
  • We provide home visits for applicants who are housebound and live alone. 


PLEASE NOTE: If you are applying on an applicant's behalf, a notarized statement or power of attorney statement must be presented at that time. 

Customers must bring the following items to their appointment: 

  • proof of income (copies of pay stubs, award letters, etc.)
  • copies of their most recent energy bills
  • photo ID
  • a list of all household members with Social Security cards and birth dates
  • all customers MUST have a printed copy of your Duke Energy bill in hand 
  • proof of U.S. citizenship/legal residency for all household members

PLEASE NOTE: As of September 2016 one of the following documents will be needed for Proof of U.S. Citizenship:

  • Birth Certificate/Hospital Birth Records
  • Baptismal Records (only when place and date of birth is shown)
  • Native American Census Record
  • Military Service Record
  • U.S. Passport
  • Verified Citizenship for OWF Program
  • Voter Registration Cards

PLEASE NOTE: If you are reporting zero income, the following rules apply:

  • Applicant must provide written statement from income source detailing how your bills are paid (rent, food, utility etc.). 
  • Specify any cash amount(s) and the frequency of assistance.
  • If applicable, customer must provide current HUD contract, Section 8 contract, Rental Lease and Food Stamp printout. 
  • Please know that further documentation maybe requested, such as Wage and Income Transcript for all household members over 18 years of age.

The PIPP Plus Program

The Percentage of Income Payment Program (PIPP) Plus helps eligible households maintain gas and electric service by paying a percentage of their household income.

Individuals may click here to download an English version of the HEAP Application. 

Individuals may click here to download a Spanish version of the HEAP Application.

Or applicants can apply at CAA or pick up an application at the agency or your local library and mail it to:

Ohio Office of Community Assistance, Home Energy Assistance Program

P.O. Box 1240, Columbus, Ohio 43216

**Please note: mailed applications may take 4-8 weeks processing time.**

  • If the monthly PIPP Plus payments are made on-time and in-full, the customer will receive a credit for 1/24th of their total past due amount, and the customer will not need to pay the difference between their PIPP Payment and their actual billing amount.
  • PIPP Plus makes monthly payments more affordable on a year-round basis.
  • Customers could be free of old utility debt at the end of two years.

For more information on PIPP Plus rules click here.

To be eligible, families must reside in Hamilton County and earn a household income at or below 150 percent of the Federal Poverty Guidelines.

If you live outside of Hamilton County, please visit your local Community Action Agency for more information on PIPP Plus. See our Agency Directory for a complete listing of locations.