The Home Energy Assistance Program (HEAP) is a federally funded program designed to assist Hamilton County residents with their utility bills.
Appointment and Information Hotline
CAA is now scheduling appointments
for the Home Energy Assistance Program. No need to stand
in line any more. Call 1-866-747-1039 for more
information and to schedule an appointment. We still take the first 40 walk-ins Monday
through Thursday, but we encourage you to make an
If you are applying on an applicant's behalf, a notarized power of attorney statement must be presented at that time.
The Summer Crisis Cooling Program starts Monday, July 1 and runs through August 31 or until funds/products are exhausted. The program provides a fan, air conditioner, and/or utility assistance for qualified applicants.
To be eligible, you must reside in Hamilton County and earn a household income at or below 175% of the Federal Poverty Guidelines.
Air conditioner, fan and utility assistance can not exceed a total of $175
Households that have recieved a fan or air conditioner in 2010, 2011 or 2012, are not eligible this year.
Outreach sites will open in July. Check back for a list of sites.
The PIPP Plus Program helps eligible households maintain gas and electric services by paying a percentage of their household income. Individuals may apply at CAA or pick up an application at the agency or your local library and mail it to the Ohio Office of Community Services.
If the monthly PIPP Plus payments are made on-time and in-full, some of the customer's old debt and the rest of that month's bill will go away in the form of credits on their utility account.
PIPP Plus makes monthly payments more affordable on a year-round basis.
Customers could be free of old utility debt at the end of two years.
For more information on PIPP Plus rules, download the flyer or visit the website of the Ohio Department of Development. A short video is also available in English or Spanish.
To be eligible, families must reside in Hamilton County and earn a household income at or below 150% of the Federal Poverty Guidelines.
If you live outside of Hamilton County, please visit your local Community Action Agency for more information on PIPP Plus.
To be eligible, families must reside in Hamilton County and earn a household income at or below 200% of the Federal Poverty Guidelines.