HEAP Winter Crisis Program begins Nov. 1

October 31, 2016 -- The Cincinnati-Hamilton County Community Action Agency (CAA) wants to remind area residents that emergency heating assistance is available to eligible households again this winter.

Help is available through HEAP's Winter Crisis Program, which runs from Nov. 1, 2016, until March 31, 2017.

Residents facing disconnection from their heating source, those who have already been disconnected, or those that have less than a 25 percent supply of bulk fuel left may qualify. The household must also have a gross income at or below 175 percent of the federal poverty level. For a family of four, the annual income must be at or below $42,525. 

Individuals interested in receiving Winter Crisis assistance must have a face-to-face interview at CAA’s offices, located at 1740 Langdon Farm Road in Bond Hill. 

Customers must bring the following items to their appointment: 
proof of income (copies of pay stubs)
copies of their most recent energy bills
photo ID
a list of all household members with Social Security numbers and birth dates
proof of U.S. citizenship/legal residency for all household members
• all customers MUST have a printed copy of your Duke Energy bill in hand 

Documents that are accepted to prove U.S. citizenship/legal residency include: a Social Security card, birth certificate, U.S. passport, naturalization paper/certification of citizenship, permanent visa, or Immigration and Naturalization Service ID Card.

This year, customers seeking emergency assistance with home heating expenses will no longer have to stand outside in the cold.

Under CAA’s new policy, those wanting to schedule an emergency appointment are able to call the hotline at (513) 569-1850 and press option 2 to make a same-day appointment. Calls are taken from 9 a.m. until 11 a.m. Monday through Thursday in order to receive a walk-in timeslot on that same day between 1 p.m. and 3 p.m.