CAA Receives MAC Award for Workforce Development

February 1, 2016 - The Cincinnati-Hamilton County Community Action Agency (CAA) Workforce Development department has been awarded the MSSC Authorized Center (MAC) Award. The MAC award is given to schools and centers around the country that are leaders in assessing individuals for MSSC industry-recognized nationally portable certifications and providing exemplary service in creating a better workforce pipeline for their students. CAA was the first organization in Hamilton County to provide MSSC training classes, beginning in 2009 and has continued to provide this training each year. To date CAA has carried out 17 of the 140-hour MSSC classes, has provided over 1000 MSSC assessments, and over 200 graduates have achieved the status of Certified Production Technician (CPT).

FAFSA Prep Events Coming in February

January 29, 2016 - Going to college? Get help applying for financial aid with the expert volunteers here at CAA. Join us for FAFSA prep events on February 6th and February 20th! ‪

Learn more about FAFSA (Free Application for Federal Student Aid) at

Winter Crisis Program Runs through March 31

January 28, 2016  – The Cincinnati-Hamilton County Community Action Agency (CAA) HEAP Winter Crisis Program is in full swing and will run through March 31, 2016. Since its launch in November, HEAP staff  have assisted more than 4,000 eligible clients who have been threatened with disconnection due to high energy bills.

Qualifying for HEAP is dependent upon the size of the household and the total gross household income for either the past three or 12 months. For the Winter Crisis Program the gross income of eligible households must be at or below 175 percent of the federal poverty guidelines. For a family of four the annual income must be at or below $42,437.50.

Individuals interested in receiving Winter Crisis assistance must have a face-to-face interview at CAA. HEAP staff sees walk-ins Monday – Thursday beginning at 8:00am. All others must have a pre-scheduled appointment which can be booked by calling 1.866.747.1039. Assistance is also available through CAA outreach sites including St. Vincent de Paul Winton Terrace, Churches Active in Northside and Freestore Foodbank.

Candidates must present the following required documents:
(All documentation is required each time you apply for services)

• Valid Picture ID for Applicant; (Includes all individuals listed on utility bill and those applying on applicant’s behalf. Current notarized letter is also required for individuals’ applying on applicant’s behalf);

• Current Duke Energy Utility Bill (actual bill only, no door hangers.) CANNOT be finalized bill, if moving;
• Social Security Cards for all household members (must have the actual card or printout);

• 90 days of income. If you are paid bi-weekly seven (7) stubs are needed; weekly thirteen (13) stubs are needed.

HEAP’s programs are designed to assist Hamilton County residents with their utility bills and are federally-funded and administered across the state by the Ohio Department of Development. For more information on HEAP or any of the programs offered by CAA, please visit

CAA Offers Alternative to Commercial Tax Preparers

January 21, 2016 - The Cincinnati-Hamilton County Community Action Agency (CAA) is ensuring that low-income workers receive the maximum refund amount from their 2015 tax return. CAA offers free tax preparation services to qualifying individuals, helping taxpayers avoid paying high fees to commercial tax preparers. Last year CAA helped over 1,200 taxpayers claim $2,089,546 in refunds. With more money in their pocket, working citizens were able to reinvest their refunds back into the local businesses, stimulating the economy.

The EITC is considered one of the largest and most effective anti-poverty programs in the country, providing a vital income boost that lifts millions out of poverty and into the middle class. This program gets money back into the struggling economy with most recipients spending the entire balance in the following weeks. The additional income helps families pay bills and meet basic needs that may not have been afforded without the annual refund.

To qualify for CAA’s tax preparation services, income must be less than:

$47,747 ($53,267 married filing jointly) with three or more qualifying children
$44,454 ($49,974 married filing jointly) with two qualifying children
$39,131 ($44,651 married filing jointly) with one qualifying child
$14,820 ($20,330 married filing jointly) with no qualifying children

The service is available at CAA, located at 1740 Langdon Farm Road. Tax volunteers will prepare returns through the tax deadline on Monday, April 15, 2016, during the following hours:

Monday, Wednesday and Friday 8:30 am – 3:00 pm Walk-ins
Tuesday and Thursday 2:45 pm – 5:45 pm By appointment only
Saturday 9:00 am – 1:00 pm By appointment only

To schedule an appointment, please call 513-569-1840 ext. 1031.

Because of the high demand for this service, CAA is always looking for additional volunteers to assist throughout the tax season. If you are interested in volunteering with the EITC program, please visit and click on Get Involved.

From the CEO...

January 1, 2016 - Welcome back to a new year of Community Action!

“New” means innovation, change and fresh ideas; and is a word we look forward to hearing a lot at CAA in the coming year.

For more than 50 years CAA has worked to strengthen our community by supporting and advocating for our clients, helping them to reach their full potential. In 2016, we are looking forward to implementing new ideas and initiatives that support our mission while strengthening our organization and positioning CAA as a leader in the war on poverty.

We are starting the New Year with a solid foundation, a strong leadership team and a bold approach to stepping outside the status quo. We look forward to not only helping those in our community survive, but empower them to move past the barriers of poverty and thrive. As we implement changes throughout the year, I look to each of you as an important part of process. I greatly appreciate your work, your commitment and your passion for Community Action, and look forward to the fresh energy and drive 2016 will bring for our team.

I hope you’re as excited as I am by all that awaits in the year ahead.

Gwen L. Robinson, President/CEO

Holiday Closings

December 22, 2015 - CAA will be closed for the holidays December 24-25, and December 31-January 1. We wish you a safe and happy holiday season!

10th Annual Energy Efficiency Fair

November 16, 2015 - Join CAA on Wednesday, November 18th for the 10th Annual Energy Efficiency Fair! Learn how to take control of your energy use and discover ways to reduce energy costs year round.